Sheila Scot has an MA in Psychology, a Diploma in Marketing and Certificates in Counselling & Training. She bestows on her audience an abundance of knowledge and experience for getting the most from people. Combining over twenty years consultancy experience with an exuberant personality and an in-depth knowledge of the dental industry, Sheila delivers a unique form of training and consultancy that leave no stone unturned and no opportunity unexploited
Date: Wednesday 26th May, 2010
Venue: Copthorne Hotel, Culverhouse Cross, Cardiff CF5 6DH
Time: 9 am to 4.30 pm
Aims & Objectives:
By the end of the session, delegates will: -
1. Understand what really matters to patients of a dental practice..
2. and how to deliver care that impresses!
3. Learn some new routines to improve patient loyalty
4. Learn a new communications framework
5. Be able to tackle ‘difficult’ conversations with confidence, and without causing ill feelings
6. Start getting results when asking someone else to change their behaviour.
Please return this portion, completed with Cheque Payable to ‘SEWIPG account’ To : Colin McCubbin, 100 Cathedral Road, Cardiff, South Wales, CF11 9LP
PLEASE STATE NUMBER OF PERSONS
BDA/ SEWIPG Member £ 75 __________________
Non- member £150 __________________
Practice Staff (Member/Non-Member) £30/£45 __________________
TOTAL_________________________
NAMES (with GDC number)____________________________
ADDRESS____________________________________________
Email_______________________________________________
Special Dietary Requirements______________________________________
Please tick box if you require a receipt which will be attached to your certificate of attendance
