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Patient Focus: Together Teams, A skills development day With Sheila Scott

Posted on 06-May-2010

Sheila Scot has an MA in Psychology, a Diploma in Marketing and Certificates in Counselling & Training.  She bestows on her audience an abundance of knowledge and experience for getting the most from people.  Combining over twenty years consultancy experience with an exuberant personality and an in-depth knowledge of the dental industry, Sheila delivers a unique form of training and consultancy that leave no stone unturned and no opportunity unexploited

Date: Wednesday 26th May, 2010

Venue: Copthorne Hotel, Culverhouse Cross, Cardiff CF5 6DH

Time: 9 am to 4.30 pm

Aims & Objectives:

By the end of the session, delegates will: -

1. Understand what really matters to patients of a dental practice..

2. and how to deliver care that impresses!

3. Learn some new routines to improve patient loyalty

4. Learn a new communications framework

5. Be able to tackle ‘difficult’ conversations with confidence, and without causing ill feelings

6. Start getting results when asking someone else to change their behaviour.

Please return this portion, completed with Cheque Payable to ‘SEWIPG account’ To : Colin McCubbin, 100 Cathedral Road, Cardiff, South Wales, CF11 9LP


BDA/ SEWIPG Member £ 75 __________________

Non- member £150 __________________

Practice Staff (Member/Non-Member) £30/£45 __________________



NAMES (with GDC number)____________________________



Special Dietary Requirements______________________________________

Please tick box if you require a receipt which will be attached to your certificate of attendance

South East Wales Independent Group are sponsored by